Test & Fly Commercial Laboratory
Commercial laboratory network with rapid turnaround times and digital result delivery.
Commercial Excellence Metrics
Setting new standards for diagnostic service delivery in commercial laboratory operations
Diagnostic Centers
TAT Reduction
PCR Tests <12hrs
Tests Processed
The Challenge
Test & Fly needed to establish industry-leading diagnostic processes across multiple centers while maintaining competitive turnaround times and exceptional customer service in Uganda's growing commercial laboratory market.
The Solution
MedX implemented LabXpert LIMS across Test & Fly's entire network, creating a unified platform that enables 100% paperless operations, direct equipment integration, and optimized workflows that deliver exceptional customer experiences.
Company Background
Test & Fly has emerged as one of Uganda's premier commercial laboratory networks, operating 5 diagnostic centers and 103 collection sites across the country. Since partnering with MedX International in 2020, the company has transformed its operations to become an industry leader in diagnostic excellence.
Transformation Journey
Network Modernization
- Complete digitization of 5 diagnostic centers
- Integration of 103 collection sites into unified system
- Standardized workflows across all locations
- Real-time connectivity between all facilities
Process Optimization
- 100% paperless laboratory operations
- Direct integration with diagnostic equipment
- Automated result interpretation and validation
- Real-time quality control monitoring
Customer Experience Enhancement
- Online result portal with secure access
- SMS and email result notifications
- Mobile-friendly patient interfaces
- 24/7 customer support integration
Operational Excellence Results
Efficiency Improvements
- • 80% reduction in turnaround time
- • 95% elimination of manual transcription
- • 100% paperless operations achieved
- • 60% increase in daily capacity
Quality & Speed
- • 88% of PCR tests completed <12 hours
- • 99.9% result accuracy maintained
- • Zero critical result delays
- • 250,000+ tests successfully processed
"LabXpert LIMS has completely transformed our operations. We've achieved an 80% reduction in turnaround time while maintaining the highest quality standards. Our customers now receive their results faster than ever before, and our staff can focus on providing exceptional service rather than manual data entry."
Technology Integration
The LabXpert LIMS implementation at Test & Fly showcases advanced integration capabilities, connecting diverse diagnostic equipment from multiple manufacturers into a seamless workflow that eliminates bottlenecks and ensures consistent quality across all testing processes.
Integrated Equipment Portfolio
Molecular Diagnostics
- • GeneXpert systems for TB/HIV
- • RT-PCR platforms for COVID-19
- • Automated nucleic acid extractors
- • Real-time PCR analyzers
Clinical Chemistry
- • Automated chemistry analyzers
- • Immunoassay platforms
- • Hematology analyzers
- • Microscopy systems
Business Impact
The transformation has positioned Test & Fly as a market leader in Uganda's commercial laboratory sector, with significant improvements in customer satisfaction, operational efficiency, and business growth. The company has become a model for other commercial laboratories seeking to modernize their operations.
Market Leadership
Test & Fly's success with LabXpert LIMS has established new industry benchmarks for commercial laboratory operations in East Africa, demonstrating how technology can drive both operational excellence and business growth in the diagnostic sector.